Refund Policy

Paid plans come with a 7-day free trial, so you can try Feedlio before you pay. If you cancel before the trial ends, you will not be charged.

If Feedlio isn't right for you, you can ask for a full refund within 14 days of the first payment for a new paid subscription. This applies to both monthly and annual plans.

The guarantee covers the first payment of a subscription only, and each customer can use it once. When the refund is made, your subscription is cancelled and your account moves to the Free plan.

Renewal payments (the payments after your first one, monthly or annual) are not refundable. You can cancel at any time before your next renewal date to avoid being charged again.

Forgot to cancel? If you contact us within 48 hours of a renewal charge and haven't used your paid plan since that charge, we will refund it.

You can cancel anytime in Settings → Subscription. Cancelling stops future payments. You keep your current plan until the end of the period you have already paid for, and then your account moves to the Free plan.

Apart from the 14-day money-back guarantee, we do not give partial refunds for the unused part of a billing period.

Extra AI credits, AI images and other one-time add-ons are not refundable once any part of them has been used.

The money-back guarantee is meant for trying Feedlio in good faith. We may refund only part of a payment, or decline a refund, if a large share of the plan's AI credits, AI images or video renders has already been used, or if we see misuse such as repeated sign-ups to claim refunds.

Customers in Bangladesh pay in BDT through SSLCommerz (cards, bKash, Nagad, Rocket and internet banking). BDT plans have no free trial and do not renew automatically: each payment covers one month or one year, and we remind you before it ends so you can renew. Your plan is activated instantly after payment.

The 14-day money-back guarantee applies to your first BDT payment too. Refunds go back to the card or mobile wallet you paid with, through SSLCommerz; how long it takes to appear depends on your bank or wallet provider.

If you were charged twice, charged the wrong amount, or charged after you cancelled, tell us and we will refund the incorrect charge in full.

Nothing in this policy limits any rights you have under the consumer protection laws of the country where you live.

• Email support@feedlio.io from the email address on your Feedlio account.
• Include the date and amount of the payment.
• Telling us why helps us improve, but it is optional.

Refunds go back to the payment method you used. Approved refunds are processed within 7–10 working days; when the money appears in your account depends on your bank or wallet provider.

We may update this policy from time to time. The version on this page applies to payments made while it is in effect. See also our Terms and Privacy Policy.